When you sign in to Anexus Connect, the app knows who you are, what plan you’re on, and which card you own — so your ticket lands with context, gets routed to the right person, and moves ahead of general inbox traffic. There’s nothing to install, no third-party helpdesk to sign up for, and no need to repeat your account details every time you write in.
Open the app and go to Settings → Support
What "priority support" means
- You’re verified as a customer. No back-and-forth to confirm who you are or what you bought.
- Faster routing. Tickets from signed-in customers reach the team ahead of general enquiries and are answered before public contact-form messages.
- Full history in one place. Every reply — from you and from us — stays inside the ticket. You can reopen it, re-read it, or add a screenshot later.
- Two-way delivery. Replies land in the app and in your inbox, so you never miss one, even if you’re not in the app that day.
How to open a ticket
Sign in at app.anexusconnect.com and open Settings.
From the left menu, choose Support.
Select New ticket and fill in the subject, category, priority, and message. Add as much detail as you can — screenshots, error text, and the step that triggered the issue all help us fix it faster.
Send it. You’ll see it appear in your ticket list right away, and you’ll get an email confirmation.
Choosing a category
Pick the one that fits best — it decides who on the team sees your ticket first.
- Bug report — something is broken, showing an error, or behaving unexpectedly.
- Feature request — something you’d love the product to do next.
- Billing — subscriptions, invoices, refunds, plan changes.
- Account — sign-in problems, password, email, deleting your account.
- How to… — you want to do something in the app and need a hand.
- Other — anything that doesn’t fit above.
Setting a priority
Priorities help us decide the order to work through the queue. Be honest — flagging everything as urgent slows down the tickets that really are urgent.
- Urgent — you can’t use the product at all, a payment is stuck, or your card just landed and won’t tap.
- High — a specific feature is broken and blocking your work.
- Normal — most bugs, questions, and requests. This is the right default.
- Low — nice-to-haves, ideas, cosmetic issues, or long-term suggestions.
When you’ll hear back
Most tickets from customers get a first human reply within one business day. Urgent tickets — anything that stops you using the product — go to the top of the queue and we aim to reply the same business day. We work Monday to Friday, Ontario, Canada time; tickets sent on weekends or holidays are picked up the next business day.
Tracking your tickets
Every ticket you’ve ever opened stays in Settings → Support. Each shows its category, priority, and status — Open, Waiting on you, Waiting on us, or Resolved — so you can always see what’s in play. Reopen a resolved ticket by replying to it; you don’t need to start over.
Prefer email? That works too.
If you can’t sign in — or the issue is about your sign-in — write to support@anexustechnologies.com from the address on your account. It’s the same team, but a ticket opened inside the app moves through the queue faster because we already know who you are.
Not a customer yet?
Priority support is included with every plan, including Basic — so as soon as you sign up, the ticket channel is yours. If you’re still deciding, use the contact page and we’ll be glad to answer.